UbiVision

FACILITIES

A gym partnered with UbiHere in June 2018 to deploy intelligent spatial tracking technology across multiple facility areas, achieving a 287% ROI within 18 months through improved operational efficiency, enhanced member safety, and optimized resource allocation.

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The Challenge

The gym faced critical operational blindspots that impacted member experience, safety, and resource optimization:

  • No visibility into real-time space utilization across facilities
  • Members bypassing front desk check-in, affecting accurate occupancy data
  • Safety concerns around pool areas with no automated monitoring
  • Inefficient staff deployment based on assumptions rather than data
  • Inability to proactively identify and mitigate safety risks
  • Limited data to support the organization’s core values of Achievement, Relationship, and Belonging

The Solution

Front Desk Operations

  • Real-time monitoring of employee presence and member engagement
  • Automated guest check-in verification
  • Table usage analytics in lobby areas
  • Slip/trip/fall detection capabilities

Pool Safety Management

  • Continuous lifeguard attention monitoring (chair presence detection)
  • Running detection on pool decks with immediate alerts
  • Real-time occupancy tracking for capacity management
  • Dedicated monitoring for children’s pool areas

Childcare Security

  • Anomaly detection for unattended children in hallways
  • Automated alerts for children leaving designated areas
  • Occupancy tracking for ratio compliance
  • Staff response time optimization

Gym & Aerobic Room Optimization

  • Dynamic occupancy monitoring
  • Heat mapping for usage patterns
  • Peak/off-peak hour identification
  • Equipment utilization analytics

ROI over 18 mo.

Detection rate for unattended children leaving childcare areas

Saved in potential liabilty costs

Investment

  • Initial Technology Investment: $145,000
  • Annual Software License: $24,000
  • Training & Implementation: $18,000
  • Total First Year Investment: $187,000

Returns

  • Operational Savings: $186,000
  • Liability/Insurance Savings: $130,500
  • Membership Retention Value: $95,000
  • Increased Program Revenue: $62,000
  • Reduced Overtime Costs: $48,000
  • Total Returns: $521,500

ROI Calculation

  • Net Gain: $334,500
  • ROI: 287% over 18 months
  • Payback Period: 8.2 months

Key Results & Metrics

The UbiHere system transformed how they understand and manage their facilities. For the first time, they have real-time visibility into what’s actually happening, allowing them to be proactive rather than reactive. The safety improvements alone justified the investment for them, but the operational efficiencies exceeded all their expectations.

Operational Efficiency

  • 32% reduction in front desk staffing costs through optimized scheduling
  • 45% improvement in space utilization during off-peak hours
  • 28% increase in member check-in compliance
  • $124,000 annual savings in operational costs

Safety & Risk Mitigation

  • 73% reduction in pool deck running incidents
  • 100% detection rate for unattended children leaving childcare areas
  • 89% decrease in slip/trip/fall incidents
  • $87,000 saved in potential liability costs
  • 0 serious injuries in monitored areas post-deployment

Member Experience

  • 41% increase in member satisfaction scores
  • 26% improvement in facility “belonging” metrics
  • 35% reduction in wait times through better staff allocation
  • 18% increase in membership retention

Staff Performance

  • 52% improvement in lifeguard attention scores
  • 67% faster response time to safety incidents
  • 94% staff satisfaction with new data-driven protocols
  • 30% reduction in staff overtime hours